Terms of Service

These Terms govern use of the Residual Pilot platform, websites, and services ("Services") provided by Sweet Dog LLC d/b/a Residual Pilot ("Company"). By creating an account or using the Services you agree to these Terms and to the Agent Agreement executed at purchase.

Accounts & Eligibility

You must be 18+, provide accurate information, and maintain the confidentiality of your credentials. Accounts are for a single agent business unless otherwise agreed.

Services & Subscriptions

Services include licensed website templates, hosting, the Pilot assistant, merchant-intake tooling, and related features. Subscriptions bill in advance on a recurring basis until cancelled; setup fees are one-time. Domain registrations and email mailboxes renew per their stated terms.

Acceptable Use

You may not misrepresent pricing or services to merchants, guarantee approvals or rates, collect unauthorized fees, infringe others' rights, or use the Services unlawfully. Merchant-facing representations are governed by the Agent Agreement.

Intellectual Property

Templates, software, and content are licensed, not sold. Your content (text, images, media you upload) remains yours; you grant us a license to host and display it to operate your site.

Termination

Either party may terminate per the Agent Agreement. Upon termination, licensed sites are deactivated; your content and domains you own remain yours.

Disclaimers & Limitation of Liability

Services are provided "as is" to the fullest extent permitted by law. Company's aggregate liability shall not exceed amounts paid in the six (6) months preceding the claim. Neither party is liable for indirect or consequential damages.

AI-Assisted Features

The Services include AI-assisted tools (including the Pilot assistant). AI-generated outputs may contain inaccuracies, are confirmed by an authorized human representative before any rates or terms are final, and should not be relied upon without verification. You remain responsible for reviewing communications published from your site.

Domains & Hosting

Domains, DNS, SSL, and hosted assets provisioned through the Services may remain managed within Company infrastructure for operational and security purposes. Non-payment may result in site suspension, DNS interruption, or termination. Domain transfers out require verification and administrative review and may carry administrative fees where permitted by law.

Communications Consent

By using the Services you consent to receive emails, SMS messages, calls, billing reminders, and operational notices; standard rates may apply, and you may opt out of non-essential communications.

Indemnification

You agree to indemnify and hold Company harmless from claims arising out of your business activities, merchant disputes, regulatory violations, misrepresentations, uploaded content, or violations of these Terms.

Equipment & Rate Programs

Promotional structures, including equipment-coverage arrangements in exchange for rate and term commitments, are offers only until documented in an executed addendum and approved by an authorized representative and, where applicable, a manager.

Governing Law

California law governs; exclusive venue is San Diego County, California, consistent with the Agent Agreement.